Customer Care Charter - 'We're on Board'
Failte Ireland with the support of the the Irish Hotel Federation (IHF), Restaurants Association of Ireland (RAI) and the Vintners Federation of Ireland (VFI) have put together a customer care charter for the accommodation and food & beverage providers in Galway. The charter is designed to demonstrate that the premises is 'on board' to welcome visitors to Galway and Ireland and to ensure a comfortable, safe, informative and memorable experience that represents good value for money.

In providing this service the aims are to provide the following: adherence to published rates, terms and conditions; front line staff with knowledge and information on what to do and where to go in Galway and West of Ireland; staff trained in Failte Ireland customer care programmes; staff trained in health and safety; nominated in-house 'problem-solver'; services and facilities are available and in good working order; accommodati on, food, beverages and other services are of the best quality and represent value for money; prices for food and beverages displayed prominently; wide range of food & beverages on offer including local produce and flexible meal times.

'We're on Board' stickers are displayed in premises that have signed up to the charter and are promoted on the Volvo Ocean Race web site.

More businesses are encouraged to sign up - please contact Eva Dearie, Business Development Manager at Failte Ireland, Galway on 091-537700. 

List of Hotels and Guest Houses

• Hotel Meyrick - Click Here
• the g - Click Here >
• Ashford Castle - Click Here >
• Renvyle House Hotel - Click Here >
• Galway Bay Hotel - Click Here
• Athlone Springs Hotel - Click Here >
• The Lady Gregory Hotel - Click Here
  
• The Ice House Hotel - Click Here
  
• The Twelve Hotel - Click Here
  
• Imperial Hotel - Click Here
  
• The Racing Lodge - Click Here
  
• Menlo Park Hotel - Click Here
  
• Clayton Hotel - Click Here
  
• Radisson SAS Hotel & Spa - Click Here
  
• The Maldron Hotel - Click Here
  
• Claregalway Hotel - Click Here
• Harbour Hotel - Click Here
  
• Best Western Flannery's Hotel - Click Here
  
• Oranmore Lodge Hotel - Click Here
  
• Raheen Woods Hotel - Click Here
  
• Merriman Hotel & Restaurant - Click Here
  
• Courtyard by Marriott - Click Here
• Waterfront Hotel - Click Here
• Clifden Station House Hotel - Click Here
  
• Ross Lake House Hotel - Click Here
  
• Currarevagh House - Click Here
  
• Ardawn House B&B - Click Here
  
• Woodview B&B - Click Here
• Galway Bay Hotel - Click Here
• F&C Garvey Ltd - Click Here
• The Cellar Bar - Click Here
• GBC Restaurant - Click Here
• Mocha Beans on the Prom - Click Here
• Mocha Beans - Click Here
• Foxs Bar - Click Here
• Fibber Magees - Click Here
• Club K - Click Here
• Kennedy's Bar - Click Here
• An Bhean Feasa Health Shop - Click Here
• Corrib Haven - Click Here
• Sleepzone Hostels - Click Here
• Connemara Coast Hotel - Click Here
• Buttermilk Lodge Guesthouse - Click Here
• Dun Roamin Guesthouse
• Abbey Hotel - Click Here
• Killary Adventure Centre - Click Here
• Coach House Hotel - Click Here
• Doorus House Youth Hostel - Click Here
• Corrib View Farm - Click Here
• Barnacles Quay St House - Click Here
• The House Hotel - Click Here
• Corrib Tours - Click Here
  
• Clonmoylan Holiday Homes & Rest - Click Here
• Delphi Mountain Resort - Click Here
• Ardilaun Hotel - Click Here
• Glenlo Abbey Hotel - Click Here
• The Kings Head - Click Here
• Malt House Restaurant - Click Here
• The Westwood - Click Here
• Forster Court Hotel - Click Here
• Park House Hotel - Click Here